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Dell International Services |
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Fresher - Technical Support Executive Jobs in Bengaluru/Bangalore |
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 Company
Profile
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
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Job Description
Fresher - # Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
# Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
# Escalate problems when unable to resolve customer issues.
# Log and sufficiently document all contacts with customers in designated tools.
# Identify and provide input on unique or recurring customer problems.
# Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.
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Candidate Profile
Process: Technical Support / Sales/ Customer care (Voice process)
Shift: US Shift
Key Skills:
Flawless Communication skills and Good Accounting and Financial Knowledge.
Qualification and Experience Required:
Bachelor Degree with 0-4 yrs of Exp (BE < 65%)
PG with 1+yrs of call centre experience
Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp
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Exp : 0 years
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Education : Any Graduate - Any PG Course |
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City : Bengaluru/Bangalore |
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Apply Details
binoy_kalath@dell.com
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Apply Email :
binoy_kalath@dell.com |
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Reference Code For Job :
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Apply
URL : |
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