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Dell International Services |
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Fresher - Technical Support Executive |
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 Company
Profile
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
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Job Description
Fresher - Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.
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Candidate Profile
Process: Technical Support / Sales/ Customer care (Voice process)
Shift: Rotational Shift
Key Skills:
Flawless Communication skills and Good Accounting and Financial Knowledge.
Qualification and Experience Required:
Bachelor Degree with 0-4 yrs of Exp (BE < 65%)
PG with 1+yrs of call centre experience
Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp
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Exp : 0 years
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Education : Any Graduate - Any PG Course |
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City : Bengaluru/Bangalore |
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Apply Details
Chaitra_V_C@dell.com
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Apply Email :
Chaitra_V_C@dell.com |
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Reference Code For Job :
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Apply
URL : |
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